FAQ
Frequently Asked Questions
How long does dispatch take?
Orders are dispatched within 2 working days of being placed.
How long does delivery take across India?
Delivery takes approximately 7 working days across India from the time of dispatch.
How can I track my order?
Once your order is dispatched, you will receive a tracking link by email so you can follow its progress until delivery.
What if my order arrives damaged?
If your order arrives damaged, please contact us within 2 days of delivery at info@thejolstore.com with photos of the damage, and we will arrange a replacement or refund as per our refund policy.
Are Jol candles made of soy wax?
Yes, all Jol candles are made using soy wax.
Do you offer bulk orders or customisation for corporate and wedding gifting?
Yes, bulk orders and customisation are available for corporate and wedding gifting. Minimum order quantity varies by product, so please contact us at info@thejolstore.com to discuss your requirements.
Do you offer Cash on Delivery (COD)?
No, Jol does not currently offer Cash on Delivery. All orders must be prepaid at checkout.